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Description
This unit covers the competence required to diagnose component/equipment faults from different symptoms and to nominate repair action.
Unit Sector
No sector assigned
Performance criteria
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Element |
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Performance criteria |
| 1. |
Prepare to diagnose faults |
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| 1.1 |
Information is accessed from appropriate sources |
| 1.2 |
Differentiate between “symptoms” and “causes” |
| 1.3 |
Identify fault diagnosis as a process |
| 1.4 |
Familiarisation of system(s) from the area of the faults origin |
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| 2. |
Apply technology to isolate fault(s) |
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| 2.1 |
Diagnosis strategy is developed that can be used to determine a fault within the component/equipment |
| 2.2 |
Meters/gauges/measuring equipment is applied to isolate fault |
| 2.3 |
Identification of fault(s) are made from test results |
| 2.4 |
Findings are confirmed by an alternate route/plan |
| 2.5 |
Faults are diagnosed without causing damage to workplace property, component or equipment |
| 2.6 |
Inspections are carried out according to industry regulations/guidelines, OH&S legislation, legislation and enterprise procedures/policies |
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| 3. |
Recommend rectification method(s) |
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| 3.1 |
Report of findings is completed in workplace approved format |
| 3.2 |
Rectification strategy is identified |
| 3.3 |
Consequences of ignoring strategy are identified |
| 3.4 |
Any faults in conflict with roadworthiness or safe operation of component/equipment are immediately brought to the attention of the supervisor for action |
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| 4. |
Component/equipment is prepared for customer use |
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| 4.1 |
Work schedule documentation is completed |
| 4.2 |
Final inspection is made to ensure safety features are in place |
| 4.3 |
Final inspection is made to ensure work is to workplace expectations |
| 4.4 |
Job card is completed and delivered to appropriate persons |
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Key competencies
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Key Competency |
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Example of Application |
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Performance Level |
| Communicating ideas and information |
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Apply plain English literacy and communication skills in relation to dealing with customers and team members Apply questioning and active listening skills for example when obtaining information from customers Apply oral communication skills sufficient to convey information and concepts to customers |
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1 |
| Collecting analysing and organising information |
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Apply research and interpretive skills sufficient to locate, interpret and apply manufacturer/component supplier procedures, workplace policies and procedures Apply analytical skills for identification and analysis of technical information |
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2 |
| Planning and organising activities |
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Apply planning and organising skills to work activities, including making good use of time and resources, sorting out priorities and monitoring own performance |
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1 |
| Working with others and in teams |
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Interact effectively with other persons both on a one-to-one basis and in groups, including understanding and responding to the needs of a customer and working effectively as a member of a team to achieve a shared goal |
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1 |
| Using mathematical ideas and techniques |
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Use mathematical ideas and techniques to correctly calculate time, assess tolerances, apply accurate measurements, calculate material requirements and establish quality checks |
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1 |
| Solving problems |
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Capacity to apply problem-solving strategies in purposeful ways, both in situations where the problem and solution are clearly evident and in situations requiring critical thinking and a creative approach to achieve an outcome |
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2 |
| Using technology |
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Use workplace technology related to the diagnosis of faults, including the use of specialist tooling and equipment, measuring equipment, computerised technology and communication devices and the documenting/recording of results |
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1 |
Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
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| Unit scope |
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- Diagnosis is a process of elimination, fault find and fault isolation
- Diagnostic methods are to include:
- removal and replacement, dismantling, adjusting
- visual and aural identification and testing
- component/equipment performance comparison
- on-and off-site, indoor and outdoor and on-and off-shore diagnosis
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| Unit context |
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- Work requires individuals to demonstrate judgement and problem-solving skills in managing own work activities and contributing to a productive team environment
- Work is carried out in accordance with award provisions
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| Safety (OH&S) |
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- OH&S requirements are to be in accordance with legislation/regulations/codes of practice and enterprise safety policies and procedures. This may include protective clothing and equipment, use of tooling and equipment, workplace environment and safety, handling of material, use of fire fighting equipment, enterprise first aid, hazard control and hazardous materials and substances
- Personal protective equipment is to include that prescribed under legislation/regulation/codes of practice and workplace policies and practices
- Safe operating procedures are to include, but are not limited to operational risk assessment and treatments associated with vehicular movement, toxic substances, electrical safety, machinery movement and operation, manual and mechanical lifting and shifting, working in proximity to others and site visitors
- Emergency procedures related to this unit are to include but may not be limited to emergency shutdown and stopping of equipment, extinguishing fires, enterprise first aid requirements and site evacuation
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| Environmental requirements |
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- Environmental requirements are to include but are not limited to waste management, noise, dust and clean-up management
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| Quality requirements |
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- Quality requirements are to include, but are not limited to regulations, including Australian Standards, internal company quality policy and standards and enterprise operations and procedures
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| Statutory/regulatory authorities |
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- Statutory/regulatory authorities may include Federal, State/Territory and local authorities administering acts, regulations and codes of practice
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| Tooling and equipment |
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- Tooling and equipment may include computer software, computer hardware, specific tooling and equipment used for dismantling, testing and diagnosis, meters, gauges and measuring equipment
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| Materials |
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- Materials may include minor spare parts and consumables and cleaning materials
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| Communications |
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- Communications are to include, but are not limited to verbal and visual instructions and fault documenting and may include site specific instructions, written instructions, plans or instructions related to job/task, telephones and pagers
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| Information |
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- Information sources may include, but are not limited to verbal or written and graphical instructions, signage, work schedules/plans/specifications, work bulletins, memos, material safety data sheets, diagrams or sketches
- Safe work procedures related to the diagnosis of faults
- Regulatory/legislative requirements pertaining to automotive industry, including Australian Design Rules, Environment Protection Regulations (Diesel Fuels) and National Environment Protection For Diesel Vehicle Guidelines
- Engineer’s design specifications and instructions
- Organisation work specifications and requirements
- Instructions issued by authorised enterprise or external persons
- Australian Standards
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Evidence guide
The Evidence Guide identifies critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
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| Critical aspects of evidence |
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- It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
- observing safety procedures and requirements
- communicating effectively with others involved in or affected by the work
- selecting methods and techniques appropriate to the circumstances
- completing preparatory activity in a systematic manner
- conducting diagnosis of a range of faults in accordance with workplace requirements to test and verify symptoms
- interpret results
- confirm diagnosis of fault(s)
- diagnosis carried out to manufacturer/component supplier requirements
- complete diagnosis within workplace timeframes
- component/equipment presentation to customer in compliance with workplace requirements
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| Relationship to other units |
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- Competence in this unit is to be assessed in conjunction with other functional units which together form part of the holistic work role
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| Underpinning knowledge |
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- A working knowledge of:
- OH&S regulations/requirements, equipment, material and personal safety requirements
- diagnostic procedures and problem-solving techniques
- documenting procedures
- symptom and cause differentiation
- documenting responsibilities
- work organisation and planning processes
- enterprise quality procedures
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| Context of assessment |
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- Application of competence is to be assessed in the workplace or simulated worksite
- Assessment is to occur using standard and authorised work practices, safety requirements and environmental constraints
- Assessment is to comply with regulatory requirements, including Australian Standards
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| Method of assessment |
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- Assessment must satisfy the endorsed assessment guidelines of the automotive industry’s RS&R Training Package
- Assessment methods must confirm consistency and accuracy of performance together with application of underpinning knowledge
- Assessment must be by direct observation of tasks, with questioning on underpinning knowledge and it must also reinforce the integration of key competencies
- Assessment may be applied under project related conditions and require evidence of process
- Assessment must confirm a reasonable inference that competence is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances
- It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying quality circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements
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| Specific resource requirements for this unit |
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- The following resources should be made available:
- workplace location or simulated workplace
- material relevant to diagnosis of faults
- equipment, hand and power tooling appropriate to the diagnosis of faults
- activities covering mandatory task requirements
- specifications and work instructions
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